Customer Support Team at Futu
Committed to Your Journey’s Success
At Futu, your satisfaction is our priority. Our dedicated support team is ready to assist with any questions or issues to ensure a smooth and enjoyable trading experience.
Contact Us for SupportVarious Contact Options Available
Phone Support
Reliable support for urgent or intricate matters, weekdays from 9 AM to 6 PM (EST) at Futu.
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube for latest updates, tutorials, and support.
Follow UsHelp Center
Access a vast library of articles, tutorials, and how-to guides for your learning needs.
Explore Our Help Center for Additional SupportCommunity Forum
Engage with our community, share insights, and resolve common issues.
Become Part of Our NetworkContact Us Whenever You Need Assistance
Live Chat
24/7
Our team is ready to respond promptly to your inquiries
Email Support
Dedication to Prompt Response Times
Expect replies within one working day.
Phone Support
Take Control of Your Financial Path
Available from 9 AM to 6 PM (BST)
Help Center
Always available
Ensure you get support swiftly whenever required.
Effortless Support Access
1. Log In
Sign in to your genuine Futu account via the official website and input your credentials carefully.
Navigate to the Help Center
Locate the "Help" or "Customer Support" section, typically found in the footer or menu panel.
Choose Your Preferred Contact Method
Opt for live chat, email, phone support, or explore self-help options based on what suits you best.
4. Provide Details
Ensure you have your account details and a clear description of your issue ready for faster assistance.
Find solutions independently
Help Center
Explore our comprehensive resources, filled with detailed tutorials and educational materials to empower yourself.
Access ResourceFAQs
Get swift responses to frequently asked questions about Futu's range of services.
Access ResourceVideo Tutorials
Browse our instructional videos to gain a deeper understanding of what Futu offers.
Access ResourceCommunity Forums
Engage with fellow traders and exchange insights within our vibrant community network.
Access ResourceEnhance Your Customer Support Journey
Provide a detailed description: Clearly explain your issue, including any necessary adjustments or specific details.
Share relevant account information: Include all necessary details and visuals to facilitate efficient support response.
Choose Your Contact Method: Use live chat for instant help or email for more detailed inquiries.
Consult the Help Center First: Seek quick solutions before contacting support.
Prepare Your Information: Have your account details, transaction IDs, and supporting /images ready before reaching out.
If you haven't received a response promptly, please try contacting support again, either through the same channel or an alternative communication method.